The Problem Solving Model

It's critical when collecting the ideas to not pass any judgment on the ideas -- just write them down as you hear them.

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It helps a great deal to verify your problem analysis for conferring with a peer or someone else.

If you discover that you are looking at several related problems, then prioritize which ones you should address first.

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Test - What is Your Personal Decision-Making Style?

Therefore, it's often useful to get used to an organized approach to problem solving and decision making.

Not all problems can be solved and decisions made by the following, rather rational approach.

For example, the rational approach, described below, is often used when addressing large, complex matters in strategic planning.

A major advantage of this approach is that it gives a strong sense of order in an otherwise chaotic situation and provides a common frame of reference from which people can communicate in the situation.

Note the difference between "important" and "urgent" problems.

Often, what we consider to be important problems to consider are really just urgent problems. For example, if you're continually answering "urgent" phone calls, then you've probably got a more "important" problem and that's to design a system that screens and prioritizes your phone calls.


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