Steps Of Problem Solving

For these, see our sections on Creativity for step 2 (generating alternatives); Decision Making for step 3 (evaluating and selecting alternatives); and Project Management for step 4 (implementing solutions).The articles in this section of Mind Tools therefore focus on helping you make a success of the first of these steps – defining the problem.

For these, see our sections on Creativity for step 2 (generating alternatives); Decision Making for step 3 (evaluating and selecting alternatives); and Project Management for step 4 (implementing solutions).The articles in this section of Mind Tools therefore focus on helping you make a success of the first of these steps – defining the problem.

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Many of these help you create a clear visual representation of the situation, so that you can better understand what's going on. To generate viable solutions, you must have a solid understanding of what's causing the problem.

Using our example of substandard work, Cause-and-Effect diagrams would highlight that a lack of training could contribute to the problem, and they could also highlight possible causes such as work overload and problems with technology.

Technological change in the manufacturing industry has reduced routine factory jobs while demanding more skilled workers who can operate complex machinery.

Case study 2: Yolanda was having a hard time dealing with difficult clients and dealing with her team at the office, so she decided to take a problem-solving course.

So it follows that when you're taking this more formal approach, your problem is likely to be complex and difficult to understand, because there's a web of interrelated issues.

The good news is that there are numerous tools you can use to make sense of this tangled mess!

You have to always be ready to hit the brakes and slow down. Take it right and you’ll find yourself in good shape for the straightaway that follows.

Take it too fast and you may not be in as good shape.

help you ask the right questions, and work through the layers of a problem to uncover what's really going on.

At this stage, it's also important to ensure that you look at the issue from a variety of perspectives.