Problem Solving Terms

Problem Solving Terms-46
However, if you look a bit deeper, the real issue might be a lack of training, or an unreasonable workload.help you ask the right questions, and work through the layers of a problem to uncover what's really going on.

However, if you look a bit deeper, the real issue might be a lack of training, or an unreasonable workload.

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With one, you can solve problems quickly and effectively.

Without one, your solutions may be ineffective, or you'll get stuck and do nothing, with sometimes painful consequences.

The Drill Down technique will help you split your problem into smaller parts, each of which can then be solved appropriately.

The four-step approach to solving problems that we mentioned at the beginning of this article will serve you well in many situations.

When your problem is simple, the solution is usually obvious, and you don't need to follow the four steps we outlined earlier.

So it follows that when you're taking this more formal approach, your problem is likely to be complex and difficult to understand, because there's a web of interrelated issues.At this stage, it's also important to ensure that you look at the issue from a variety of perspectives.If you commit yourself too early, you can end up with a problem statement that's really a solution instead.Using our example of substandard work, Cause-and-Effect diagrams would highlight that a lack of training could contribute to the problem, and they could also highlight possible causes such as work overload and problems with technology.When your problem occurs within a business process, creating a Flow Chart that's causing your problem.The key to a good problem definition is ensuring that you deal with the real problem – not its symptoms.For example, if performance in your department is substandard, you might think the problem is with the individuals submitting work.Appreciative Inquiry is designed to help you understand complex problems so that you can start the process of solving them.It uses four stages to help you uncover more details about what's creating the problem, and then define actions that will improve the situation.There are four basic steps in solving a problem: Steps 2 to 4 of this process are covered in depth in other areas of Mind Tools.For these, see our sections on Creativity for step 2 (generating alternatives); Decision Making for step 3 (evaluating and selecting alternatives); and Project Management for step 4 (implementing solutions).

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